Information we collect
Information you give us
- Orders: your name, email, phone number, billing and shipping addresses, and order details. Payment card details go directly to our payment processor; we don’t store full card numbers.
- Accounts: your login details and order history if you create an account.
- Forms and messages: what you send through our contact and wholesale forms, live chat, email or phone.
- Email sign-up: your email address and the preferences you choose.
- Reviews: anything you share when you review a product.
Information collected automatically
When you visit our site, we and our service providers collect standard information such as your IP address, browser and device type, pages viewed, the site that referred you, and the date and time of your visit. We use cookies and similar technologies to do this.
How we use your information
- To process, ship and follow up on your orders, including returns and exchanges.
- To run your account and answer your questions.
- To review wholesale applications and manage wholesale accounts.
- To send marketing emails if you’ve signed up. You can unsubscribe at any time.
- To understand how people use our site so we can improve it.
- To prevent fraud, keep our site secure and meet our legal obligations, such as tax records.
Who we share it with
We don’t sell your personal information. We share it only with service providers that help us run our business, and only as much as they need to do their job. These include:
- Payment processing (Authorize.Net)
- Order shipping (USPS, through ShippingEasy)
- Email marketing (Klaviyo)
- Product reviews (Trustpilot)
- Website analytics (Google Analytics)
- Live chat on our site
- Website hosting (New Media One)
We may also share information when the law requires it, to protect our rights or the safety of others, or as part of a sale or merger of our business.
Cookies and your choices
Cookies help our site work (like remembering your cart), show us how the site is used, and, for some partners, measure or personalize advertising.
- You can accept or decline non-essential cookies in our cookie banner, and change your mind any time through the “Your privacy choices” link in our footer.
- Our site honors the Global Privacy Control (GPC) signal from your browser as a request to opt out of targeted advertising.
- You can also block or delete cookies in your browser settings. Some parts of the site, like checkout, may not work without them.
Your rights
Depending on where you live, including Colorado, you may have the right to:
- Know what personal information we have about you and get a copy of it.
- Correct information that’s wrong.
- Ask us to delete your information.
- Opt out of targeted advertising and of any sale of your information.
To make a request, email [email protected] or call 303.442.2983. We’ll confirm your identity before acting on it and respond within the time the law requires. If we turn down your request, you can appeal by replying to our decision.
How long we keep it
We keep order and tax records for as long as the law requires. We keep other information only as long as we need it for the purposes in this policy, then delete it or make it anonymous.
Security
We use reasonable safeguards, including encrypted (HTTPS) connections and a payment processor that meets card-industry security standards. No method of sending or storing data online is completely secure, so we can’t guarantee absolute security.
Children
Our site and products are intended for adults. We don’t knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we’ll delete it.
Links to other sites
Our site links to other websites, such as social media and our lab partners. Their privacy practices are their own, so please review their policies.
Changes to this policy
We may update this policy from time to time. When we do, we’ll change the effective date at the top of this page, and for significant changes we’ll let you know by email or a notice on our site.
Contact us
- Moon Mother Medicinals LLC
- 1800 30th St, Suite 201B, Boulder, CO 80301
- [email protected]
- 303.442.2983, Mon–Sat, 10am–4pm MT